FAQs


Frequently Asked Questions (FAQ)

1. What is B&K Tallow? B&K Tallow is a natural skincare brand based in Brentwood, TN, specializing in handcrafted, small-batch balms made with clean, pure ingredients like grass-fed beef tallow, raw shea butter, cold-pressed avocado oil, and raw honey. Our mission is to provide simple, effective skincare for the whole family.

2. What are the main ingredients in your balms? Our balms are crafted using high-quality, natural ingredients, including:

  • Grass-fed Beef Tallow: Provides essential vitamins and mimics the skin’s natural oils for deep hydration.

  • Raw Shea Butter: Offers intense moisturization and nourishment.

  • Cold-Pressed Avocado Oil: Rich in antioxidants and fatty acids to support healthy skin.

  • Raw Honey: Contains natural antibacterial properties and promotes skin healing.

  • Essential Oils (for scented versions): We use natural essential oils like lavender and eucalyptus for fragrance and added benefits.

3. Are your products safe for children? Yes! Our balms are made with clean, natural ingredients that are safe for children. We recommend our Unscented Whipped Tallow Honey Balm for infants or those with highly sensitive skin.

4. Do you offer unscented products? Yes, we offer an Unscented Whipped Tallow Honey Balm that’s perfect for those with sensitive skin or fragrance sensitivities.

5. How do I use the balms? Simply take a small amount of balm and rub it between your hands to warm it up. Apply it to dry, cracked, or irritated areas like hands, feet, elbows, lips, and even baby’s delicate skin. A little goes a long way!

6. Can your balms be used on the face? Absolutely! Our balms are safe to use on the face as a moisturizer or to spot-treat dry or irritated areas. The natural ingredients are gentle on sensitive facial skin.

7. How long do your products last? Each jar of balm has a shelf life of 12-18 months when stored in a cool, dry place away from direct sunlight. Since we use natural ingredients without synthetic preservatives, it’s best to use the balm within this timeframe.

8. Do you offer returns or refunds? We want you to be completely satisfied with your purchase. If you have any issues, please contact us at [howdy@bktallow.com] within 30 days of receiving your order. We’ll do our best to make it right.

9. How much is shipping? We offer a flat-rate shipping fee of $6.99 for all U.S. orders. Free shipping is available for orders over $50. Shipping rates and times may vary for international orders.

10. How long does shipping take? Orders are processed within 1-3 business days, and shipping typically takes 3-7 business days for U.S. orders. Please note that shipping times may be longer during holidays or high-demand periods.

11. Do you offer international shipping? At this time, we only ship within the United States. We plan to expand to international shipping in the future.

12. How can I track my order? Once your order is shipped, you’ll receive a tracking number via email. Use this tracking number to follow your package’s progress until it arrives at your door.

13. Do you offer gift cards? Yes, we offer digital gift cards that can be used for any product on our website. They make the perfect gift for friends and family who love natural skincare.

14. Are your products cruelty-free? Yes, all of our products are cruelty-free. We never test on animals, and our ingredients are ethically sourced.

15. What’s the best balm for sensitive skin? We recommend our Unscented Whipped Tallow Honey Balm for sensitive skin. It’s free from fragrances and essential oils, making it gentle enough for even the most delicate skin.

16. Can I use the balms during pregnancy? Yes, our balms are made with natural, clean ingredients that are safe for pregnant individuals. If you have concerns, we recommend consulting with your healthcare provider before use.

17. How do I store the balms? Store your balms in a cool, dry place away from direct sunlight and heat. This will ensure the product maintains its texture and effectiveness.

18. Can I use the balm on pets? While our balms are safe and non-toxic, they are specifically formulated for human skin. We recommend consulting with your veterinarian before using the balm on pets.

19. Can I customize my order or request a special blend? At this time, we do not offer custom blends or fragrances. However, we’re always open to feedback and may offer more customization options in the future.

20. How do I contact customer service? For any questions or support, you can reach us at [howdy@bktallow.com]. We’re happy to help and aim to respond within 24-48 hours.